Frequently Asked Questions

General Questions

Do I need an appointment for an estimate?

Appointments are not required but are geatly appreciated. We serve our walk-in customers on a first come first served basis, so scheduling an appointment is highly recommended and can be done easily through our online form, located here.

How do I get a repair estimate?

Bring your vehicle to our store for damage repair estimates during our regular business hours: Monday through Friday from 7:30 AM until 5:30 PM. To schedule your estimate appointment online, please click here. You can also schedule an estimate appointment by phone by calling (801) 397-3733.

What are your hours?

For your convenience, we are open Monday through Friday from 7:30 AM until 5:30 PM. We perform estimates and repairs during these hours. We are closed on Saturdays and Sundays.

Do you perform state inspections and routine maintenance?

Unfortunately, we are unable to offer state safety and emissions inspections or routine vehicle maintenance. We focus on repairs related to collision damage. However, we will gladly take your car to a local mechanic for other repairs that you need done. For questions related to mechanical damage repair, please give us a call at (801) 397-3733.

Repair Questions

Where do I start after I've been in an auto accident?

First things first: call us at (801) 397-3733. We can assist with the following services:

  • Towing your damaged vehicle
  • Scheduling an estimate
  • Obtaining a rental vehicle
  • Assisting with the insurance claim

Will parts need to be ordered?

In some cases, parts need to be ordered to complete your vehicle repair. Having the parts on hand will speed up the repair process. If you have questions about your particular vehicle needs, call us at (801) 397-3733 for more information.

Can you match my original paint color?

At Bountiful Collision we use the highest quality paint money can buy, it comes with a lifetime written warranty.  Colors are mixed and matched on site by our expert paint technician using your car's paint formula.   For more questions concerning paint, please give us a call at (801) 397-3733.

What if my vehicle is a total loss?

Sometimes an accident leaves a vehicle economically unrepairable. We can help with an estimate and work with your insurance company to determine the cost of repair compared to the value of your car.

How long will it take to repair my vehicle?

Since every accident and collision repair job is unique, it is difficult to give a proper repair time estimate. If parts, paint, or other custom items are needed, the time required for repairs can increase. For the best estimate of time required to repair your vehicle, schedule an estimate with us here.

Payment & Insurance Questions

What forms of payment are accepted?

We accept cash, checks, and all major credit or debit cards. We will work with your insurance provider to make sure all related damage is covered. For more information call us at (801) 397-3733.

Do you work with insurance?

We work with all insurance providers. We will help take care of all the necessary paperwork to make sure you receive the full benefits provided by your carrier. For any questions on your deductible, coverage, or payments, contact your provider or give us a call at (801) 397-3733.

Will a rental be arranged for me?

We have rental vehicles through Hertz on site, we will work with you whether you have rentals included in your insurance or not. Our vehicles range from sub-compacts to full-size SUV's. If your insurance prefers another rental car company we can schedule the rental just the same.  For more information or to schedule a rental vehicle, see our rental cars page.

Speak With an Expert
Call 801-397-3733